Welcome, and how this works
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This course takes about 45 minutes. You can stop at any point and pick up where you left off.
It is for anyone who decides how work gets done: supervisors, managers, business owners, executives and board members. If you set workloads, approve rosters, design roles, run change or handle complaints, this is aimed at you.
The idea the whole course rests on
Psychosocial hazards come from decisions about how work is designed, resourced and managed. Leaders make those decisions. So the control is nearly always a change to a decision, not a wellbeing initiative.
That is the difference between this course and most of what is written about mental health at work. Nothing here asks you to counsel anyone or to diagnose anything.
What it covers
- What you are actually accountable for, and what you are not
- Finding psychosocial risk in information you already hold
- Assessing it without turning it into a question about who is coping
- Choosing controls that change the work rather than ask people to endure it
- Consulting properly, which is both a duty and your best source of information
- The hard cases: performance management, restructures, complaints, aggression, isolated work
- Knowing whether any of it worked
- The ways this reliably goes wrong
Before you start
This course assumes you can already recognise a psychosocial hazard. If you cannot, or you would like the refresher, take Psychosocial Hazard Awareness first. It is free, it takes 30 minutes, and it covers what the hazards are and how they cause harm. Everything here builds on it.
What it is not
General information about method, not legal advice, and not clinical guidance. It is written to apply wherever you work, so it describes the shape of the duty rather than the wording of any one country’s law. Check what applies where you are.